Frequently Asked Questions (FAQ)


How do I buy bitcoin and other digital currencies?

You can buy bitcoin with New Zealand dollars on Dasset in a few simple steps. After creating a Dasset Account, complete the verification process, which normally takes less than 2 minutes. After your Dasset Account is set up you can fund it with New Zealand Dollars through PoliPay or bank transfer from your New Zealand bank account. After you have funded your account you can buy or sell any quantity of digital currency. You can also fund your account with crypto if you want to sell or trade.

What is bitcoin?

Bitcoin is not a company. Bitcoin is a technology that facilitates the digital transfer of value. Bitcoin uses a global digital ledger that proves who owns what bitcoin at any given time. Bitcoin allows you to send any amount of value to anyone in the world, instantly, without the need of a trusted third party such as a bank or company.

What is Dasset?

Dasset is the leading bitcoin and digital currency exchange in New Zealand for those looking for a safe and secure way to buy, sell, and trade digital currency. Whether you are a first time buyer looking for an easy buying experience or a professional cryptocurrency trader, Dasset will meet your needs.

What cryptocurrencies are available on your platform?

We offer the following blockchain-based digital assets:

  • Bitcoin (BTC)
  • Ether (ETH)
  • Litecoin (LTC)
  • Ripple (XRP)
  • Bitcoin Cash (BCH)
  • 0x (ZRX)
  • Augur (REP)
  • ChainLink (LINK)
  • EOS (EOS)
  • MIOTA (IOTA)
  • Storj (STORJ)

Digital tokens are chosen based on their fundamentals, development, community, and many other factors. We may continue adding coins in the future.

What is the verification process?

We need to verify your identity to prevent fraud and money laundering. By doing so we create a safe environment for our customers to trade with each other. The law requires that we verify your account by asking who you are and where you live. To open an account and start trading, we require your full name, date of birth, address, phone number, and passport details. We will verify your passport and other identity documents before approving your account. We securely encrypt and store the information you provide us.

How do I deposit funds into my Dasset Account?

After you have verified your Dasset Account, visit your Dashboard and select "Deposit". Choose which currency you wish to deposit into your Dasset Account. If you are depositing New Zealand Dollars, select between PoliPay or bank transfer. Enter the amount of NZD you wish to deposit. PoliPay deposits are instant but there is a 1% fee for deposits under $1,000. Bank transfer generally takes 1-2 business days. If you are depositing digital currencies, such as bitcoin, you will be presented with a public address and QR Code to send the funds to. You will see the funds in your Dasset Account Balance once the funds are confirmed on the blockchain.

How do I withdraw funds?

Withdrawing funds is easy. Visit your Dasset Account to see your balance. From there select "Withdraw" and enter your New Zealand bank information for legal tender withdrawals, or your digital currency public address for digital currency withdrawals.

What are your fees?

Our fees vary between 0.20 - 0.65%, depending on your volume and the type of trade you are conducting. Please visit our Fees Page for the full breakdown of our fees. We charge no fees for legal tender or digital currency deposits. There are no fees for legal tender withdrawals. There may be a small transaction fee for digital currency withdrawals so that the transaction is confirmed on the network. The transaction fee will be displayed before you make a withdrawal, we do not keep those miner fees.

What are your advanced order types?

We offer a number of advanced order types for professional traders. In addition to traditional market and limit orders, we offer:

  • Stop Market
  • Stop Limit
  • Trailing Stop Market
  • Trailing Stop Limit
  • Fill or Kill

What is your Privacy Policy?

Your privacy matters! We value our customer's privacy. We will never sell your data. Your data is only given to employees on a need-to-know basis, and is securely stored. Please visit our Privacy Policy page for more information.

What is your AML Policy?

Dasset is a financial reporting entity governed by the rules and regulations of New Zealand. We have a robust AML/CFT policy in place to protect our users and prevent financial crime. All customer identities are verified before they can activate an account.

How do I contact you?

Please complete a Support Request Form to let us know how we can help. We love comments and feedback so that we can constantly improve our services for our customers.